We want you enjoy your purchase from Ecstasy Crafts Inc. and your satisfaction is of paramount importance to us. If you have cause to return your order to us due to defects in manufacturing and/or workmanship, we will gladly accept the return of products. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted.
Please take note of the return information provided below:
For returning products that are defective or sent in error
You are entitled to cancel your order and return the goods within 14 working days from the date you receive the product for an exchange or full refund, including the cost of delivery.
Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. A pre-paid postage label will be emailed to you for returns.
For returning product ordered in error
Returns will be allowed at the discretion of Ecstasy Crafts Inc. Please email us at email@example.com for any returns. Shipping costs will not be reimbursed.
You are responsible for the cost and risk of loss or damage when returning the goods, so please make sure to take out enough postal insurance to cover their value.
Any goods must be returned in good resale condition. Amount of refund may be adjusted based on condition of returned item.
Refunds and reward point adjustments will be applied after returned item has been received at our warehouse.
This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or described incorrectly. In this situation we will refund your postage costs to you when we process your refund or exchange.
These terms apply to an order placed at this time. We reserve the right to change our terms and conditions at any time, so please do not assume that the same terms will automatically apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.